The Reverse Side of Online Shopping: Examining Sociodemographic and Built-Environment Determinants of Delivery Returns

E-commerce growth has transformed retail, offering unparalleled convenience but causing a surge in product delivery returns. Industry reports show 30% of online purchases are returned, compared to 9% for brick-and-mortar stores, resulting in an $817 billion financial burden in 2022, with online retail accounting for a quarter. The impacts extend beyond finances, straining logistics and […]

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